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Fresh Look Carpet, Upholstery & Duct Cleaning

Fresh Look Carpet, Upholstery & Duct Cleaning cleans out gritty dirt, allergens, germs and stains. Cleaning your carpets, rugs and furniture improves the indoor air quality of your home or business while making sure your carpets and upholstered furniture last a long time. Book Today!

Programs

Carpet Cleaning
Upholstery Cleaning
Area Rug Cleaning
Air Duct Cleaning
Tile Grout Cleaning
Dryer Vent Central Vac Cleaning
Mattress Cleaning
Leather Cleaning

Service Locations

Black Creek
Bowser
Campbell River
Comox
Courtenay
Coombs
Cumberland
Errington
Fanny Bay
Gold River
Merville
Parksville

Port Alberni
Port Alice
Port Hardy
Port McNeill
Quadra Island
Qualicum
Sayward
Tahsis
Tofino
Ucluelet
Union Bay
Woss

All Major Credit Cards and interact e-transfer accepted

Google Rating

5.0

Fresh Look Carpet, Upholstery & Duct Cleaning (Formerly Sears)

5.0

audrey cope

19:06 19 Jun 18

Super efficient and nice technician. I had my sofa and carpets cleaned and they look amazing. I also had my dryer duct cleaned and was very impressed with the care the technician took. The price was very good too. I've been using these guys for years (when they were with Sears) and have always been happy with the price and service.

Marion Krug

23:05 23 May 18

Very good service. The young man did a walk through the house to find out any of my concerns. He was very conscientious of my walls and furniture. My rugs look great. I would use this company again and recommend them.

Chris Carter

03:26 19 Jun 18

We were pleased to find that Fresh Look had morphed from Sears Carpet Cleaning as they have looked after us for several years. Last week they cleaned our three carpeted rooms and two area rugs. Their Representative was on time, careful and did an excellent job. One carpet I had given up as a lost cause in my Studio was successfully cleaned and looked better that I ImImagined was possible ! Would reccommend Fresh Look to anyone needing a superior job at a reasonable price. Chris

Gordon Dunsmore

19:09 24 May 18

Whether it was Sears or Fresh Look, the service is awesome. Our tech for the last couple of years has been great. Friendly and a treasure trove of knowledge. Discovered hidden issues and allowed us the remedy. Thank-you again. Gord & Lisa

Joseph Forsyth

21:42 07 Apr 18

WE had used this firm before when they were contracted by Sears and had been happy. This time the appointment booking was easy, we were called the day before to narrow the time frame and the cleaner arrived half an hour into the time frame. He did a superb and professional job; cleaned an area rug on the spot (we had not mentioned it) and explained about why one spot could not be fully cleaned because of the heavy soiling. Great service. Would use again.

Gloria Fisher

16:48 26 Oct 18

Had Fresh Look clean my carpets on October 25, 2018 and I will definitely be using them again.. Cody showed up a little late because he was making his previous customer 100% happy I was fine with that. When discussing what needed to be done he was extremely thorough with information explains the service and cost he definitely knows his stuff! We were only going to get carpets done but when Cody checked the vents they definitely needed to be done too. Cody worked very hard to complete all the tasks he was very pleasant to deal with and was very informative. After he finished steam cleaning each room he would ask me to come and inspect it give my okay before he would move on. He was specific to detail explaining his findings along the way such as sun damage on the carpets etc. He was here much longer than previous carpet cleaning companies he wanted to ensure I was 100% happy! Excellent job Cody! Thanks Fresh Look you live up to your name ? My house definitely has the Fresh Look!

Hope Rychkun

20:56 26 Sep 18

Awesome service for duct cleaning & dryer vent cleaning. Jay was polite, efficient & obviously knew what he was doing. He answered all my questions and completed the work in a timely manner. Really appreciated him arrive on time & when the appointment was booked. The followup by the office was greatly appreciated, nice to know that they wanted to know how the job went. Great work guys, will definitely get you in again.

brenda molloy

21:54 19 Oct 18

I have been using this carpet cleaning service for several years. Always satisfied and reasonably priced. Glen is terrific, always sharing advice and tips. always pleasant and approachable. Will continue to have him come to our home and do the "magic".

Mark Allan

21:22 22 Oct 18

We've been using Fresh Look for years back to when they went under the Sears name. They have always been professional, efficient and pleasant. We needed their services a few days ago due to a mishap. Jay came and worked hard to clean the carpet in our main bedroom. When he was finished, we couldn't tell there had ever been any stains. My wife and I recommend Fresh Look highly.

Lauren Morton

20:19 26 Oct 18

Fresh Look cleaned the heating duct and dryer vents in our home - our technician Cody went above and beyond in his effort to ensure our home was clean, sanitized and safe. Thank you Cody! The result was amazing and I will recommend this service and company to everyone.

Deb Clare

21:09 07 Nov 18

We received outstanding service to having our upholstery cleaned. Jay worked diligently and thoroughly to remove stains to insure we were statisfied. As well the customer service was very accommodating. We highly recommend the company.

Mary Ellen Schulz

04:35 28 Nov 18

I was very happy with the work done by Fresh Look Carpet & Upholstery. They arrived on time and my love seats, chair and carpet look great when they finished cleaning them. I would definitely have them back for any more of my cleaning needs.

John Marshall

22:06 11 Jan 19

Great service and very courteous and professional technician. He did an amazing job on our white carpets and all areas of the house. I would highly recommend them and will use their service again!

Robert Davidson

21:30 26 Jan 19

Had our dryer duct cleaned by Dustin and we were blown away by the accumulation of lint buildup. He was on time for the appointment and we received a phone call to advise that he would arrive in 30 minutes. Very professional and friendly service by this young man. We would not hesitate to use their service again and highly recommend this business.

neil fisher

22:22 01 Feb 19

Super professional staff and very competitive pricing. Dustin, was super friendly, polite, showed up exactly when expected and got to work right away. We were in the process of moving out and the cleaning of the carpets took so little time and didn't interfere anything. If you're in the Comox Valley area and are in need of carpet cleaning give Flesh Look some serious consideration. 👍

Mike Thompson

22:20 01 Feb 19

I have used Fresh look (formerly Sears) a number of times from carpet, tile & grout & vent cleaning. On this occasion I used them for stair carpet cleaning & area rug cleaning. Their technician Cody arrived on time & started on the job straight away & was finished within the hour. Always a professional & friendly service from the Fresh Look team & I would highly recommend them to other people & look forward to using them in the future.

Kara Leweni

00:57 03 Feb 19

Technician was thorough and knowledgeable. He educated me about my furnace filters and was very helpful. He was honest and offered other services but didn't try to "upsell" on things I didn't actually need. I called on Friday and they arrived Monday and on time. Very happy with the service and heating tips he gave me.

Maria Farrell

16:50 10 Feb 19

We have been using Fresh Look (formerly Sears Carpet Cleaning) for quite some time, always happy with the results. The technician calls before he arrives ensuring you are ready and waiting. Very professional and friendly, we have only had our living room carpet and stairs done but they do offer many more services. Highly recommend them. Reasonable rates and quick and friendly service. Thank you our carpet looks great!

Mary Catherine Bellamy Williams

21:55 20 Feb 19

Thanks for the great service! Our upholstery is so clean and fresh! The technician was very knowledgeable about fabrics, cleaning and care and I learned so much from him. The service was prompt, efficient and friendly and the office staff were also very helpful and professional! The price was certainly affordable and I also appreciate the choice in payment methods. We will definitely use Fresh Look next time we need cleaning!

Permelia Parham

21:02 20 Mar 19

I have used Fresh Look many times over the last 8 years. The office staff and technicians are always courteous and professional. Their cleaning service is outstanding - I definitely recommend them.

Valerie & Gerry Walther

19:47 30 Mar 19

Fresh Look cleaned our carpets and ducts in a very friendly and professional way. Dustin was dedicated to his task and went beyond expectations. We will certainly recommend your services to others.

Kelly Brady

21:32 12 Apr 19

Fresh Look cleaned our two bedroom carpets. The technician was professional and friendly. The phone conversation was also helpful and advised of the many services they provide. Highly recommended.

John F Tremblay

00:44 05 May 19

J & M Tremblay We are pleased to recommend the people at Fresh Look after they did two jobs for us recently. First, there was the area rug which was badly soiled. The friendly rep, Dustin, came, gave us an estimate and a date for when they would come and take it to clean. They called the day before, setting a time to come. A few days later, the rug was returned and laid in place. Everything they did was pleasantly successful. At that visit, he gave us an estimate for cleaning our ceramic tiles, some with very dirty grout. We called the office and made a date for that job. Again the day before we received a call with the time they would come, and he was here right on time. His work was done efficiently, and all was cleaned up before he left. We are most satisfied with the crew of Fresh Look, would ask them again if needed, and will recommend them when we can.

Vicki Wynans

17:58 06 May 19

I have used several cleaning companies in this area for my carpets and tiles. This company provides the most efficient cleaning and the staff are very conscientious and thorough. I appreciate the follow up calls as well!

Kathy Davies

22:01 07 May 19

Had all the carpets in my home cleaned yesterday. Price was great! Service provider was prompt, courteous, and did a fantastic job in a short time, including some "problem" spots. Booked it late last week and it is done already! I am delighted.

Donna Mont

18:35 03 Jun 19

We were thinking we would have to replace a carpet in one of our bedrooms, due to our dog. Fresh Look restored our carpet to like new condition. Very professional and helpful service

Shelley Johnson

00:07 10 Jun 19

We have had Fresh Look Carpet cleaning service yearly, for the past several years (including when they were Sears), and have always been very pleased with their service. They have returned without question when bad stains (like red wine) needed another treatment. We recommend them highly.

Adele Hollingsworth

18:40 10 Jun 19

Fresh Look came and cleaned our tiles/grout! Cody did an awesome job! He works hard and is very courteous. I highly recommend this business. I am happy to have clean floors again! TY Fresh Look! :)

John and Christine van der Lieck

22:12 11 Jun 19

Fresh Look Clean shampooed a few carpeted rooms for us during our move out clean. They were great. The job was done quickly and efficiently and the carpets look great. Thank you!

Ellian Bell

19:53 12 Jun 19

FreshLook came and cleaned all the carpets in my home and albeit them being very old and stained they came up beautiful! They also cleaned the beige sofa that I had written off as beyond help and it has come up like new! I couldn't be happier. Dustin was really hard working and fast and wonderfully polite and helpful. I would very highly recommend them to anyone! Wonderful value for money.

Suzanne Wood

21:51 20 Jun 19

Fresh Look did a fantastic job cleaning and sanitizing my carpets, and the technician took care to explain what was best for my carpets. A fresh clean smell and looks great! Excellent customer service, I highly recommend the Fresh Look team.

Valerie Hossain

20:11 26 Jun 19

I highly recommend Fresh look. Upon calling they were able to fit me in early the next day and work around my time table. We had the technician, Cody, he was kind and friendly! Cody went over what's best for our carpets, explained why he was doing things. He moved everything around and asked me to come back in and confirm he had reset my couches perfectly. All around it was an amazing experience that I'd be happy to repeat. Also, you can find discount coupons or promotions on their website!

Laurenne P

18:49 18 Jul 19

I had their technician clean a sectional and a large bedroom with closet. He arrived promptly on time, spent a full 2 hours here, was very thorough, enjoyed his job, polite and a really nice guy all around. He did a great job and was very attentive and hard working. 5 stars all around for the technician and the overall cleaning service.

Sue

18:52 21 Jul 19

GREAT JOB!! Our carpets needed cleaning and we've always used Sears Carpet Cleaners whom we've been so happy with. Thankfully we found them under their new name FRESH LOOK.....phew.......so relieved. As always the job was done to perfection. He was quick, personable, and really good with our dog who can be ummmmmmm very enthusiastic when meeting new people lol. My husband and I both would not hesitate to recommend Fresh look to anyone looking to have their carpets or furniture cleaned. I could not imagine using anyone else. THANK YOU!!

Tammara Kennelly

03:42 28 Jul 19

I called Fresh Look to help me clean my dad's carpets after moving him into a care home. The carpets were quite dirty. Cody, the technician was absolutely lovely to deal with. Excellent customer service, hard working, polite and a real desire to help and delight customers. He was ease and care during a very difficult time. And he did a beautiful job with the carpets. Fresh Look has a gem of an employee with him.

Holly McDonald

20:28 02 Aug 19

Excellent customer service from the first phone call. I had to reschedule multiple times and the woman on the phone was so sweet and helpful. The man that came to check my dryer vent installed a new one and also helped me with my air circulation unit, cleaning all the filters and explaining to me how to use it (new condo). I would definitely recommend them!

M***

02:57 06 Aug 19

EXCELLENT SERVICE & GOOD VALUE We recently purchased a used sectional couch and had Fresh Look Cleaners professionally clean it. Dustin the technician did a very thorough job and our used couch came out looking like new. The smell of dog from the previous owner was completely gone. The technician was professional, courteous and I would highly recommend this company if you need any upholstery or carpets cleaned. The prices are very fair and I found Fresh Look to be much less expensive than some other local companies on line.

Leanne wells

20:02 14 Aug 19

These guys are fantastic. They did a super job cleaning my carpets and were incredible friendly. They did a follow up call just to make sure that I was happy with the work. I won't use anyone else. THANKS SO MUCH!

Sam G

21:52 28 Aug 19

Highly recommend FRESH LOOK!! Prompt, professional and excellent service! Cody was the technician who attended our home. He did an amazing job and was very professional and considerate. He made sure to walk us through each of the processes to ensure we were satisfied with the work he was doing. Would never consider another company after our exceptionally positive experience today. Very satisfied!!!

Eileen David

01:28 29 Sep 19

We are very happy with Fresh Look Carpet Cleaning! The fellow that cleaned our carpets, Cody, was very thorough and very professional. Excellent customer service! The carpets came up great. We also had our carpets sanitized and they smelled lovely. We have used Sears for years and will definitely stick with Fresh Look!

Hans Witthoeft

02:10 02 Oct 19

I was super happy with the job they did on my carpet. The guy who did the cleaning did a very thorough job and it turned out a lot better than I was expecting. He is a really nice person and so is the woman I spoke with on the phone. Makes a big difference. I highly recommend them for that reason and the price. It was much cheaper than I was expecting. Thank you!

Andrea & Nathan Newcombe

21:24 02 Oct 19

I had our forced air furnace and dryer ducts cleaned as well as a sanitize, yesterday by Fresh Look. I am completely satisfied with the service provided. Dustin is a knowledgeable and friendly technician. If there was any doubt as to the cleanliness of our ducts it has been sucked away. Thanks again to Dustin and Cindy for making this a top notch experience!

Pat

21:13 10 Oct 19

Had the company clean three bedroom carpets yesterday, very happy with the results! The technician was polite and gave us a $10.00 coupon to use towards the bill, very nice. The receptionist on the phone was very patient and she had to call three times before I could book it. Thanks so much. Pat McCormick

Peggy Braun

21:38 02 Oct 19

I highly recommend Fresh look. The technician, Cody, he was efficient and friendly! All around it was a very good experience that I'd be happy to repeat. Also, you can find discount coupons or promotions on their website!

Olive Henrietta

22:27 18 Oct 19

I highly recommend Fresh Look. Their excellent technician Jay was extremely courteous. He really did an excellent job on our leather couch. He then cleaned our living room carpet and sunroom, which was heavily soiled by our pet coming in and out of the house. Good value. Thank you, Jane

Kristin Butcher

18:04 05 Nov 19

Fresh Look has been cleaning the carpets and rugs in my home for several years. It's always great service from everyone involved, and I couldn't be happier with the results. Last year my living room area rug had taken terrible abuse while my kitchen had been being renovated, and I didn't think it would ever come clean again. But Jay made magic happen, and when he was done, it looked like new. This year, Cody was the technician, and maintaining Fresh Look standards, his attention to detail was flawless. The price is reasonable and the end product is excellent. Highly recommended.

Far WestGirl

23:44 06 Nov 19

Wonderful company to deal with! Staff were personable friendly and expert at their job. I also appreciated how quickly they could fit in my cleaning needs, and the quality of the service they provided. Would totally recommend to all my family and friends, and they will be my go to cleaners for the future. Thank you

Bladerunner Bookin it

19:01 09 Dec 19

Highly recommend this company for any cleaning.. have had them do mattresses, carpets and upholstery.. excellent work and excellent staff service in the office and from the young fellows that came to my house.. very helpful very informed and great work

Marietta Dodds

22:50 08 Jan 20

I have had Fresh Look in to do a carpet cleaning on an annual basis since 2012. The carpet looks like new each time, and the technician has done an excellent job of removing spots on this light coloured carpet. Great job!

Sam G

23:57 14 Jan 20

Highly recommend FRESH LOOK!! Prompt, professional and excellent service! Cody was the technician who attended our home. He did an amazing job and was very professional and considerate. He made sure to walk us through each of the processes to ensure we were satisfied with the work he was doing. Would never consider another company after our exceptionally positive experience today. Very satisfied!!!

Richard Kampf

22:04 16 Jan 20

We needed our leather love seat refreshed after about 15 years of neglect. Called Fresh Look, discovered the service was reasonably priced so made an appointment. Dustin arrived on time, was cheerful, pleasant & efficient. I'm happy to report that our love seat, while definitely no longer new looks great & will give us many more years of service thanks to the work done by Dustin & Fresh Look. Will call these folks again in the future.

Fred Pullen

02:54 22 Jan 20

Fresh Look gave us excellent service. Dustin arrived at our house promptly, worked efficiently, and left our carpet looking sparkling clean and fresh. We appreciate his fine work and the help of the other staff, too. Very pleased!

Diane Owens

18:24 22 Jan 20

Dustin was a very personable man and explained things, and did a great job! I had my air ducts and dryer vent vacuumed this morning, I am really pleased with the whole experience from telephone communication with office to the actual cleaning. Will definitely call again.

Manfred Hack

01:33 23 Jan 20

I recommend FRESH LOOK!! Prompt, professional and excellent service! The technician did an amazing job and was very professional and considerate. He made sure that I was satisfied with the work he was doing. Wouldn't consider another company. Very satisfied!!!

Christine Constable

00:55 29 Jan 20

Very Happy! Was going to rent one but Fresh Look did a much better job and so much less hassle of dealing with the machine myself. My carpets look brand new just like the first day we moved in! I will continue using them for carpet cleaning and other services offered. Great phone staff when booking and the carpet cleaner himself was very nice and knowledgeable.

geoff campbell

18:40 25 Feb 20

Fresh look has looked after us since they were Sears. They are reliable dependable and very pleasant. I clean my own carpets but every once in a while need to call on their products. I am always fully satisfied. Our carpets look great. Thank you.

carolyn touhey

21:24 10 Mar 20

If there were more than five stars, I would award them. From the initial call during which Linda was pleasant and scheduled my appointment to the actual service, I am very pleased. Linda explained that the service is steam cleaning, not shampooing with harsh chemicals that often leave a residue. That is what I wanted. Dustin, the technician who came to our home, was not only cordial and pleasant, but he was a perfectionist. Unlike many people who would not want someone looking over their shoulder, he asked for asked for my feedback. When he got to a certain point and everything looked pretty clean, he invited me to check out his progress on our sofa and recliner to see if I could see any spots or areas that he should steam clean again. together, we are identified a few spots and he hit them with a pre-treatment which worked miracles. My pastel colored sofa and chair look new again. I was so pleased with the results and with him and his awesome attitude, I asked him to do two sets of stairs, only $40 each...a bargain... and even my car. I was equally pleased with all of those results as well. His attitude was so amazing, clearly understanding the service ethic that is missing in so many businesses today. There was no mess, and whatever they have in their pretreatment spray bottle is a miracle liquid. I will definitely use this company again and hope that Dustin will be the technician at that time.

Summer Wow

22:39 13 Mar 20

We are very happy with the services provided by Fresh Look Carpets. We needed 2 upholstered armchairs cleaned and their response was quick and efficient. The service guy was friendly, on time and even spot cleaned an area in an adjoining room. Very happy with the results. Will definitely be calling them again!

Kago Rox

17:05 12 Jun 20

I was so impressed with the customer service, the courteous technician and the fresh clean carpets afterwards. I highly recommend this company to homeowners looking to ensure the longevity of their carpets with regular cleaning. Thank you again!

Vicki White

00:26 17 Jun 20

Also wanted to say they went above and beyond to get "just" my stairs only done! Answered all my texts, questions and emails even though one of the owners was on vacation :) Super communicative and helpful. Thanks y'all. ☺️💞 Stairs looked great too :)

Tina Laur

22:19 27 Jun 20

I have been using Fresh Look Carpet (formally Sears Carpet) for over 25 years and I highly recommend this business. Always professional, knowledgeable and friendly - from booking to cleaning. Tina Laur

adele moeller

23:09 10 Jul 20

Would highly recommend Fresh Look for any home cleaning jobs. Thanks for your professional service.

DonandLinda Felkley

20:40 15 Jul 20

We continue to be very happy with the professional service in the cleaning of our carpets and furniture. The pleasant and professional care by the technician, Glenn, is always excellent!

Wally Chinn

20:45 21 Jul 20

Ceaning agent was very prompt and courteous. Work was done quite quickly but very thoroughly. The results have been very satisfying. The reassurance that they would respond, at no charge, if a problem still persists and may require another cleaning attempt.

Peggy Gervais

18:01 24 Jul 20

Just had all the carpets cleaned and Dustin did an excellent job. He was kind enough to wear a mask the whole time as we have health challenges living here. I can always rely on these people to help with the tough jobs. Thanks to everyone at Fresh Look! Hope you all have a wonderful summer.

Donna Edgar

17:38 28 Jul 20

I had our living room furniture steam cleaned and all the tile cleaned and sealed in our home. We are extremely pleased with the results! Dustin is a very personable and informative person who worked quickly and efficiently. Would definitely recommend Fresh Look to everyone.

andrea witty

20:35 30 Jul 20

I have used Sears (now Fresh Look) since I moved here in 2004. I try to get carpets done once a year. They are always on time, professional, friendly and talk to us about our needs. They do their best to remove all of the stains and let you know to call in a week if stains re-appear. I recommend Fresh Look to everyone I come across! Thank you for your wonderful service! Andrea Whiting

Cassidy Cahill

16:35 01 Aug 20

I intended to send this quite a while ago and it somehow got put on the backburner. I have nothing but great things to say about this service. Booking the appointment was so easy, and the staff member on the phone was friendly and helpful. The technician was awesome. He knew his stuff, was super fast, and did an incredible job of cleaning my old dingy couch and chair. It's practically new. In addition I found the price to be quite reasonable, and they were very upfront about all costs. Thanks Fresh Look, you have my recommendation.

Marcel Edward

15:54 13 Aug 20

Punctual, courteous service. Technician was very Covid aware, careful in the house and did a great job, even gave a heads up phone call to advise of his ETA. Highly recommend this company for any of the services they provide!

susan t

19:39 10 Sep 20

I have used this company about 3 times. Twice for carpet cleaning and once for air duct cleaning. Michelle, the gal you talk to, is very pleasant and she always follows up to make sure that things went well. No complaints at all and I will use the company again.

Nicole Roberge

21:41 16 Sep 20

I have used fresh look twice and I have been very happy with the results. Michelle the receptionist is so wonderful to talk too, she is very genuine and kind. My couch came out great and the technician arrived right on time at 1:30 (window was 1:30-3:30). I will always use fresh look!

Joann Pike

19:55 21 Sep 20

Fresh Look cleaned our air duct system last week and we're very pleased with all aspects of the company. Dustin was prompt, courteous and thorough. We'll definitely call on them again for this and other services they provide. Thanks Fresh Look! Joann and Charles

Anita Fisher

22:00 09 Sep 20

The technician arrived on time and was very quick, and professional.

B Hancock

03:17 18 Sep 20

Friendly personable guy, did a great job. Excellent customer service, all around. Would use again.

Stacey Savard

19:49 23 Sep 20

Had Fresh Look in for Duct Cleaning. The technician was very professional, extremely personable, utilized his time efficiently, was not pushy on upsale of anything and did the job as discussed. Day prior reminder, follow up phone call to ask how the service was the next day. Highly recommend this company, you won't be disappointed. Thank you!

Tania Nickerson

16:24 30 Sep 20

I was impressed with the young gentleman that came to my house. Very polite, wore mask. I felt comfortable. I would recommend this company. I will for sure use them again. Thank you

Ron Johnson

19:29 07 Oct 20

Excellent service. Courteous and professional. Completed the duct cleaning and reviewed the results afterward. Peace of mind knowing they are clean and dry.

Nathan Mansueto

21:16 08 Oct 20

From the first phone call you can understand why this company is reviewed so highly. They exceeded my expectations for professionalism and organization. The cleaning tech was likable, efficient, and obviously well educated in his profession. He ran over all the information, and gave me suggestions to help make sure my home would stay protected and warm. It was a great experience, and to top it off I was so grateful for the follow up call, making sure their services were up to my standards. This is customer service at the highest caliber. I wont take my business anywhere else.

Corrinna Reynolds

21:12 30 Oct 20

Very pleased. Although they were busy they fit me in to clean a vent. The technician was so friendly and helpful and very reasonable pricing. Nice to know a company that understands customer satisfaction s well.

Ellena Gjesdal

03:00 14 Nov 20

Fresh Look was referred to my by a friend who uses them for her home carpet cleaning. We had Fresh Look clean and sanitize the ducting in our trailer. It was efficient, effectively dealt with the odour coming from hearing vent. The service man also explained how the furnace and filter are still great, made us aware our filter was in upsidedown! He was kind and considerate. Thank you.

Mike

21:21 01 Dec 20

If have used this serviceable exclusively, as Sears and now Fresh Look, for the past 15 years. They have always been prompt and on time and have never disappointed me on their quality of service. I will stay with them as long as i have carpets to clean.

Arrow and Ore

23:33 30 Dec 20

We had our ducts and vents cleaned by Fresh Look, they were extremely professional and informative. Extremely pleased with the results. We will definitely have them again next year to clean the dryer vent as I see a noticeable difference in drying time since having them here.

Marlaine Eggett

00:22 20 Jan 21

The technician was professional and took the time to first assess the carpets and type of stains he was dealing with. They looked great after. I chose fresh look initially as a neighbor had used them. Their machine wasnt over whelming loud as I have heard of other companies, which the cats appreciated!

Sandra Wahlgren

00:36 24 Jan 21

We have been using Fresh Look for the past several years to clean our furniture and wool rugs. When you have a family that likes to play in the dirt; build motorcycles and work on boat engines, well, let's just say we might be a bit dirtier than most. Always on time, professional and our calls are returned. Highly recommend!

XLinzeStyleX

20:44 30 Jan 21

My Technician did a FANTASTIC job!! very efficient and knowledgeable, not only do my stairs look like new again i also now have some very useful tips for future care for my home. I highly recommend Fresh Look! they go above and beyond and get the job done.

Sandra Sparrow

02:10 06 Feb 21

Stellar customer service. Something that is rare these days is that a friendly, knowledgeable person answers the phone and gets you scheduled right away! The technician was energetic, positive and had an excellent attitude; arrived on time, moved the furniture himself, worked vigorously, got the job done and made sure we were happy before he left. Highly recommend!

Ken Potts

21:26 10 Feb 21

Air duct cleaning, dryer vent cleaning as well. I was very pleased with the service, results and the price was more than fair. The technician was fast, efficient and knowledgeable. Will definitely use them again.

Cait Frederickson

20:29 01 Apr 21

They were able to accomodate my appointment at the very last minute (I was moving and it slipped my mind), and quoted me a very reasonable price in my opinion, definitely good value for the service. Seamus was friendly and polite, quick, and did a great job! Very happy with the results, and if I ever need carpet cleaning services again in the future, I will call these guys first!

Ken Stone

18:48 16 Apr 21

We had Fresh Look clean our heating ducts as well as clean and seal our ceramic floor tile grout. These folks are professional from initial telephone contact to follow ups. Our work was done by Dustin, who was not only on time for the initial estimate, but also the onsite service appointment. A follow-up visit to touch up a couple of areas was dealt with promptly and without excuse. These folks understand the meaning of Customer Service and provide quality work. We strongly recommend Fresh Look and will certainly use them again in the future. Thank you for being a quality service provider!

Anne Reggler

18:23 22 Apr 21

Very happy with the service. The technician arrived on time and worked very hard. My carpets were cleaned, sanitized and protected. I always do that so that they will come back anytime in the next year to get out a stain that I cannot deal with for free. Some pretty stubborn stains are gone. Thank you.

Lin Auerbach

17:59 27 Apr 21

I was extremely satisfied with the carpet cleaning service done by Fresh Look, Dustin the experienced one and Steve in training. They were thorough and checked to make sure I was happy with the cleaning. I appreciated they were wearing masks. Dustin also worked on a mark in the carpet and applied a special stain product, then sprayed the same product in heavily travelled areas in the kitchen. Thanks to both of you

Gillian Normandin

18:29 18 May 21

We had Fresh Look come in and do our stairs and 2 area carpets. They turned up on time and were quick and efficient in getting the work done. Pleasant & professional worker. Setting up the appointment and follow through was great. I would highly recommend them.

M L

02:48 28 May 21

Fresh Look is a Great Company to deal with. Returned my call right away and set up an appointment. They showed up right on time and did a Great Job. My furniture turned out Looking Great. I highly recommend this company.

Stanley

00:48 29 May 21

I was extremely satisfied with the service. The office staff are great to deal with when it comes to follow up and appointments. The technician was also knowledgeable and great attitude...thanks Dustin. My area rug looks new again.

Nanny totwo

20:49 26 Jun 21

We have been customers of Fresh Look for many years; When we first contacted them for carpet cleaning they were known as Sears Carpet Cleaning. From the first appointment we were impressed with the professionalism, courtesy and promptness of service. They do a thorough job. Michelle is a very pleasant and helpful first contact for the company, and we especially like the fact that they give you an accurate window of time to expect their technicians. We would highly recommend them. Linda

Stacie Cleveland

21:31 04 Jul 21

Would rate them more than 5 stars if I could! Fast, great job on the floors and went above and beyond for our move in and move out carpet clean. Will use them again and highly recommended!

Eunice Kirk

18:14 09 Jul 21

I have used this company for a number of years, your staff did an amazing job of cleaning some furniture and three bedroom carpets. I had all sanitized and then spray protectant. The cost was very affordable and professionally done, he was was quick at getting the work done. Yes I am very Happy and will continue to promote and use there services again and again. Thank you Freshlook my home has a Fresh look once again.

Katherine Jorgensen

21:48 09 Jul 21

Have used Fresh Look Carpet Cleaning for many years and have always been pleased with the results. The technician, Dustin was very courteous and efficient and did an exceptionally good job in all the areas. Thank you.

Harry and Marian Holland

18:47 05 Aug 21

This was a terrific experience. The carpets were cleaned efficiently and with care, the area rugs were moved quickly and all necessary moving was careful and well done. Today , after everything was dry and rooms back in place, it looks fabulous…like new! Will definitely hire you again. Thank you, Marian

Mandy Johns

22:02 13 Aug 21

The service was excellent from the booking online to the follow up phone call. Carpets and upholstery came up looking like new. Cleaning technician was friendly yet professional. We will definitely book again with Fresh Look.

Bruce Campbell

21:36 25 Aug 21

Thanks to Fresh Look for your carpet cleaning service. We found the service to be very professional from start to finish. Our carpets look as good as new.

Krista Barlow

04:37 26 Aug 21

We found Fresh Look very professional, helpful and thorough. They were at our place in a matter of a few days after we called them. All of our questions were answered before the work started. We would definitely recommend this company and their services. Very satisfied with the work and the price.

M James

19:02 02 Oct 21

Excellent customer service from start to finish. Work was completed as promised and technician Dustin was professional, personable and had a great attitude. Highly recommend.

Rusty Pot Brewer

18:38 02 Oct 21

The gentleman was professionall, polite and very helpful. Very happy with the service. Strongly recommend them. I will have them in my home again.

Baby Cakes

22:22 13 Oct 21

Dustin was probably the most pleasant, respectful and professional service technician I ever had to work In my house. In the 10 years of being a homeowner, and in constant construction, I have had at least a dozen services come to my home from drywallers, plumbers, electricians, security techs, Telus, etc. He was efficient, honest in his opinions of the condition of the ducts, on the dot, and courteous. And as for the cost; it is comparable to others in the Valley. Plus they have discounts online.

Kelly Masson

03:32 18 Oct 21

was very happy with the service! The technician showed up promptly and was very nice and courteous- he was done in under an hour and the carpets looked awesome. He explained everything and the experience was great, will definitely use again

Rusty Pot Brewer

17:32 19 Oct 21

The gentleman was professional, polite and very helpful. Very happy with the service. Strongly recommend them. I will have them in my home again.

Tujays Bauman

18:59 23 Oct 21

We are very pleased with the work that Justin from Fresh Look did for us. I would highly recommend Fresh Look and I have put them in my calendar reminder for the next time we service our air ducts. We are also planning to have a carpet cleaned in the near future.

R G

00:55 31 Oct 21

I was super pleased when the technician showed up on time, how he took great care not to damage our new floors, and was easy to deal with. He took his work seriously and stayed for an extra amount of time to make sure the job was finished to his standards, and offered to come back, if I found more marks. He was informative on how I can spot clean when needed - I will definitely get this company to come and "spruce up" my sofa on an annual basis. Highly recommend this service!! Rebecca G

Emily Lonsdale

20:47 02 Nov 21

I hired Fresh Look to complete a move-out carpet cleaning, and was very happy with the service. Michelle was easy to communicate with, was able to fit me in when I needed it and followed up to ensure I was happy with the service. The technician was on time, friendly and efficient.

Rob Green

14:39 03 Nov 21

Service was quick and accommodating. Technician was friendly and informative and was very thorough. We appreciated that we were squeezed in at the last minute. Good value for what we got. Will definitely call Fresh Look back!

Sasha

16:54 03 Nov 21

Fantastic service during a stressful time. The cleaner was very friendly and polite. All staff I spoke to on phone was also exceptionally pleasant and quick to answer questions. I highly recommend this company for their services!

Marie Payne

20:39 18 Nov 21

Fresh Look Carpet is a fabulous company! Great friendly staff that do top quality work. I have used them for 25 years and will continue for many years to come! I highly recommend using them!

Tamara Baker

18:38 23 Nov 21

We had a wonderful experience from start to finish and the house (carpet, ducts, couches) is so clean! They even got the red sharpie out of our light grey couch. Professional, experienced, quality work, and friendly. Will 100% use them again. Highly recommended.

Lisa Eskilsson

00:14 12 Dec 21

So happy with the service. Great communication, they were fast, efficient and did a great job. They called me about a half hour before my appointment time to let me know the technician was available to come earlier which was awesome - everyone I dealt with at Fresh Look was so friendly! Great customer service!

Carole Neave

20:51 22 Jan 22

Quality work. Attention to details. Follow up call the next day. Great customer service. Highly recommended.

Cordell Payne

21:06 07 Feb 22

Amazing service. Very friendly and knowledged technician was able to answer any question I had as well as break down every step he was taking to ensure I knew exactly what was happening. Very quick and efficient work, in and out without a trace of dust left. Will certainly be referring anyone looking for duct cleaning to this place. 10/10

Laura Young

18:17 17 Feb 22

Called on the Monday and they came on the Wednesday. They sucked out my dryer vent and did a very thorough job. It really makes you stop and think about how dangerous it could have been. Everyone should have this done. I’m very pleased with the service and will be sure to do it more often.

David Gould

02:23 04 Mar 22

We were very happy with the carpet cleaning we had done recently by Fresh Look. Both our stairs and area rug came out looking great! The staff were very friendly and professional. We have no hesitation in recommending them.

Brian Pitt

19:50 11 Mar 22

Dustin provided on time, efficient , friendly service. He did a great job on our upholstery providing it with a much needed "fresh look". Very satisfied.

Amanda Conly

20:23 22 Mar 22

Fresh Look did our duct cleaning, carpets and tile. The staff were really friendly, efficient and it all looks great. Thanks so much!

Sue Elliott

23:48 25 Mar 22

Fresh Look have cleaned our carpets for the past 3 years and we have always been very impressed by the job done. Glen, who did the job this time, was extremely conscientious and went over some stains a couple of times to make sure they were gone. The ladies in the office are also a pleasure to deal with. Would highly recommend their service.

Mike Baker

14:36 25 Apr 22

We have now used Fresh Look’s services twice - once for duct cleaning and once for upholstery cleaning - and each time the arrived exactly when they said they would and did a great job. The friendly technicians took time to explain everything to us and left us feeling confident that we were getting good value for money.

Linda Payne

21:31 12 May 22

Prompt, professional and friendly service. Very happy with how clean and fresh my old carpet feels. Area rug next!

Warren Mcdonald

16:14 15 May 22

This is the first time we used Fresh Look to clean our carpets in our residence. From our interaction on the phone when initially arranging a time and date through to their followup to ensure that the work was performed to our satisfaction was very professional and yet down home friendly. They arrived a few minutes early to the appointed time. We walked the area to be cleaned and discussed problem areas and solutions. Other services were offered (albeit declined), and all decision making was left to us. The work was completed on time and very much to our satisfaction. Thank you! Warren & Dee

Gail McIntosh

20:12 31 May 22

Glen came in to my mums apartment , the rugs hadn't been cleaned for 11 years. He was very professional and friendly. Did a great job!! Carpets and upholstery looked much better😁 Michelle was so awesome on the phone, told us exactly what we needed to do, what they did, how much etc. She was super friendly and caring. We were very happy with the results and would highly recommend their services! Thanks so much.

Audrey Donovan

20:52 16 Jun 22

Very happy with my over all experience. Shamus arrived on time and after looking over the area needing cleaning, he proceeded to get the job done. He was very professional and friendly. We agreed that he would clean the arms on my couch and he managed to make them look good again. Thanks to Michelle for her can-do attitude in getting my services booked so quickly. I will be recommending your excellent services to all my friends. Thanks so much.

Patricia Lynne McNiel

03:00 12 Jul 22

As always, Fresh Look Carpet cleaned my carpets well and efficiently after a dog peed and a cat vomited on them. Would highly recommend this company.

Linda Skehor

16:48 12 Jul 22

We've used Fresh Look/Sears for years. We've always found them to be professional, friendly and on-time. This time was no different, Dustin arrived exactly when Michelle said he would, went over everything with me and did a fantastic job!

Adele Vos

20:30 27 Jul 22

We are repeat customers because this company is simply amazing! Booking appointments is easy, they call in advance to give you a more definite time frame, the tech arrives on time, and they do a fabulous job. Our tech's name was Dustin and he's been to our home before. Extremely polite, well versed on the business, and he does flawless work. A pleasure to deal with Fresh Look and their employees.

Greg Rosenke

00:06 31 Jul 22

I was extremely impressed by the professional quality of service I received from start to finish. They called me to confirm the booking and set arrival time. The technician was polite, careful in our home, and completed the air duct & vent cleaning with no issues. I will be definitely be using them for future services and referring them to others.

Becca Gurney

20:17 20 Aug 22

We hired Fresh Look to clean the ducting at our rental property. He arrived very close to the scheduled start time (arrival scheduled btwn 12-2pm) and was finished the job within 45 minutes. Our tenant was very impressed with his work ethic, knowledge, efficiency and humorous attitude. I will defiantly be calling on Fresh Look again in the future.

Robert Davidson

16:52 09 Aug 22

Dustin did a fantastic job on our carpets. He was very professional and friendly. We certainly recommend Fresh Look and have used them for carpets and duct cleaning for years and will continue to do so

Les Jennings

18:53 24 Aug 22

We were very impressed with the Fresh Look Carpet "team" from our initial call when speaking with Michelle to book the cleaning, right through to her follow-up call the day after the work was done. Dustin arrived within the expected time frame and not only did he do an excellent job, but was very personable and courteous. We will definitely be recommending Fresh Look Carpets to friends and neighbours.

Samantha Wilde

21:47 27 Sep 22

The folks at Fresh Look were amazing: responsive, informative, personable, and professional. Our ducts and dryer vent hadn't been cleaned in over a decade and the technician was quick and unobtrusive - he was also great with our dog and new baby. I really appreciated that they followed up by phone even when I got distracted - I never had to worry about being forgotten! Maybe a bit pricier than other options, but we'll worth the service. Recommend.

Linda Deeder

15:47 29 Sep 22

Very friendly professional staff! We had the air ducts, two area rugs, and some carpeted stairs/landing cleaned. Dustin was great! He showed up right on time and did a walk through with us before starting any work. He explained everything and answered all of our questions before and after. Work was completed quickly and efficiently within a couple of hours. The pricing was great for all of the work done. They also provide a courtesy call the day before the appointment with a specific timeframe to expect the technician and they call the day after to follow up with you. Lynda was super pleasant over the phone and gave us pricing and a lot of info on the services when booking the appointment. Highly recommend Fresh Look! Linda and Jeff Deeder

Frankie V.

01:34 29 Jan 23

We hired Fresh Look to clean our air ducts, dryer vent, and the central vacuum ducts. Our technician showed up on time, was highly professional, polite and also as a bonus was great with our little dogs. He went over his findings with us, and we immediately noticed a dramatic improvement in our vacuum's capabilities. We received a follow up call the day after to insure our satisfaction with the results. We would highly recommend their services, and would do business with Fresh Look again.

Richard Lloyd

16:18 09 Oct 22

Dustin is very personable and informative and did an excellent job on our duct cleaning. We are very impressed with Fresh Look, their customer service and follow-up after the work has been done. We will definitely be using them again.

Violet Obasi

04:52 17 Oct 22

Very pleasant staff. Nice to deal with. Got my oil ducts cleaned in my mobile home and also an area rug. Quickly done. Wasn't given an exact time, similar to cable companies, but was pleased that the worker showed up for the earliest time so no wait was neccessary. Will go to them again for rug cleaning and duct work.

Lori Hall

00:45 09 Nov 22

We recently had our downstairs carpets cleaned by Dustin. He was prompt, very friendly, professional and he did an amazing job. Our carpets are very old and take a lot of abuse with grandchildren and dogs, but now they are clean and look amazing. Thank you very much from Karen & Bill. See you next year😁

lily verney-downey

21:43 08 Feb 23

We have used Fresh Look twice for the annual carpet cleaning in our bed and breakfast. They are professional, responsive and they do a great job. We hope to continue to use them each year and would highly recommend them.

Maria Madeo

21:15 25 Jan 23

Shamus gave us such excellent, professional service. He was very thorough and our sectional and carpets are once again nice and clean. Thanks so much Freshlook. Maria

David Colhoun

20:09 19 Apr 23

Pleasant, professional technician who knew his business, and completed the upholstery cleaning in an excellent manner. Good value. Will definitely use again! DC Parksville

Ellie Burchill

20:37 08 Mar 23

They came and serviced my vacuum system and dryer vent. Fast, on time, professional and knowledgeable. Definitely will have them back to do my carpets next.

charlotte taylor

20:23 25 May 23

I am very pleased with the service I received yesterday, the technician was on time, very polite and explained the process to me. He did an excellent job and my couch looks brand new again.

Shea Haughton

16:32 28 Apr 23

Incredible service, Shamus was very quick to setup and get our couch looking better then when we got it. I have never had such a great experience with a service company like you guys. I will definitely be using you guys again!

Nicole Lajeunesse

05:51 15 Jun 23

We have been using Freshlook (formerly sears) yearly and for many years to clean our carpet in our downtown Courtenay office/store. Great service, great friendly staff and the Technicians are in and out before you know it. They always do an amazing job and best part is they work around our business hours. I was most impressed post covid after removal of all the stickers and tape from the carpet and how with one carpet clean all the glue came up. We at Newlook Eyewear highly recommend using Freshlook for not only your home but your industrial needs too.

ELIZABETH FOLK

05:12 28 Jun 23

Prompt, efficient service. Carpets looked great after cleaning. Our cleaner Seamus was professional in his manner. Will use Fresh Look again.

Heather MacLeod

19:59 06 Jul 23

We recently had Glenn come out to clean and sanitize the ducts in our 'new to us' house. Noticed a difference right away though as we were moving things back, hubby checked a couple of registers and they still had bits in them. Made a call back and they responded first thing the next morning. We had Glenn come back again and he said that when they use the sanitizer it can sometimes loosen things up that may be stuck in the ducts (our home was built in 1982). Glenn also gave us pointers on a few things with our registers and furnace and was personable and professional. No charge for the second call back! "Ontime"? Well, we all know life happens and he was back within 2 days as other customers were booked in and they didn't want to be disappointed. I completely understand and appreciate that! Would highly recommend Fresh Look Carpet, Upholstery & Duct Cleaning!

Brittany Carroll

18:46 07 Jul 23

We had our sectional sofa cleaned yesterday, and they did a fantastic job! The technician was friendly and knowledgable, and today our sofa is smelling and looking nice and fresh : )

Liz Nyhof

22:38 11 Jul 23

Appreciated Shamish ( his punctuality), plus his efficient work carpet cleaning in my rental suite bedroom. Much thanks! Also, for phoning on a Monday in the work was done June 30, 2023.

Faye H

19:50 20 Aug 23

Great communication. Fast, friendly dryer vent cleaning service. Professional follow-up. I wouldn’t hesitate to recommend and use Fresh Look’s services again.

Cat

22:10 01 Sep 23

We had our carpets cleaned and Dustin was very good. He was professional, knowledgeable, kind and on time. He walked us through the process and patiently answered all our questions. The carpet is still drying but it looks great so far. Totally recommend this company.

maggie brown

18:33 06 Sep 23

Very happy with my new, fresh looking carpets and couches. Shamus brought Ashley along as she was learning. They were on time and professional throughout the process. Shamus was personable and was readily able to answer all my questions. Thanks for coming out to Ucluelet from Courtenay!

robert chudleigh

16:15 09 Sep 23

I will never use them again. My appt was for 10am and they showed up at 8:30 and called me, i was out so they said i could rebook next week. How can you run a business if you cant keep your times right. I booked that day off work to get the job done

Danielle Lambrecht

18:23 13 Sep 23

I have used Fresh Look for many years now. The reason why is that they are friendly, the carpets, couches, area rugs have all come out as wonderful clean and well taken care of. This year I got vent cleaning done for my dryer and the technician brought me to show me that the large dust build up, was a fire hazard. I had never got it cleaned before. Thank Fresh Look for potentially saving my house!

R S

21:55 17 Sep 23

I have used the services of this firm two years in a row to have my wall-to-wall carpets cleaned and I was very pleased. The second year, I asked Dustin, the technician, to also clean some wool rugs and he did a great job of removing stains. The service is courteous, quick and efficient!

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